slvipe Frequently
Asked Questions

slvipe requires at least one valid Philippine government-issued photo ID for KYC verification. Accepted documents include your PhilSys National ID, passport, SSS UMID card, driver's licence, PRC ID, or voter's ID. You will need to upload a clear photo of the front and back of your ID, plus a selfie holding it. KYC is typically reviewed within one to three business hours.

PAGCOR regulations require all licensed online gaming operators, including slvipe, to complete Know Your Customer (KYC) verification before processing any withdrawal. This protects you from fraud and ensures that winnings are paid to the rightful account holder. Completing KYC also unlocks higher deposit and withdrawal limits on your slvipe account.

No. slvipe strictly enforces a one-account-per-person policy in line with PAGCOR licensing requirements. Each player may only maintain one active account registered to their identity. If duplicate accounts are detected, slvipe reserves the right to suspend all associated accounts and void any pending bonuses or winnings tied to the duplicated accounts.

On the slvipe login page, click "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP will be sent to your contact details on file. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact slvipe support at [email protected] for manual account recovery.

To permanently close your slvipe account, email [email protected] from your registered email address and request account closure. Our team will verify your identity, process any eligible pending withdrawals, and deactivate the account within three business days. Note that account closure is different from self-exclusion — if you are closing due to gambling concerns, our team can also walk you through self-exclusion options.

slvipe offers a wide library of slot games including popular JILI titles like Fortune Gems, Super Ace, and Golden Empire, as well as slots from other leading Asian game providers. Games span classic 3-reel slots, modern 5-reel video slots, and high-volatility jackpot machines. The full slots catalogue is available on the slvipe Slot page, with filters by provider, theme, and RTP percentage.

Yes. slvipe's bingo games run around the clock, 24 hours a day, seven days a week, including Philippine holidays. Multiple bingo rooms operate simultaneously with different ticket prices and prize pools to suit casual players and high-rollers alike. slvipe's bingo is fully mobile-optimised, so you can join a game from anywhere in the Philippines using your smartphone or tablet.

Yes. slvipe's sportsbook covers PBA Philippine Cup, Commissioner's Cup, and Governors' Cup matches, as well as international basketball (NBA), football, UFC, boxing, and volleyball including the PVL. Pre-match and live in-play betting are both available. Odds are displayed in decimal format by default, with the option to switch to Hong Kong or Malay odds format in your account settings.

slvipe only partners with game providers whose Random Number Generators (RNGs) are certified by internationally recognised testing laboratories. All slot and casino games on slvipe carry published RTP (Return to Player) percentages. Additionally, slvipe operates under a PAGCOR licence, which requires regular audits of game fairness. You can view the RTP of any game by checking its information panel before playing.

Absolutely. slvipe is fully optimised for mobile browsers on both Android and iOS devices — no separate app download is required. Simply open your phone's browser, navigate to the slvipe website, and log in. The mobile interface automatically adjusts for your screen size. For the best experience, use the latest version of Chrome on Android or Safari on iPhone.

Yes. slvipe operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that oversees all legal gaming operations in the Philippines. Playing on a PAGCOR-licensed platform like slvipe means you are protected by Philippine gaming regulations, including fair play standards, data privacy under the Data Privacy Act of 2012, and formal dispute resolution procedures.

You must be at least 21 years old to register and play on slvipe. This is a strict legal requirement under PAGCOR regulations and Philippine law. slvipe enforces age verification through mandatory KYC document submission for all accounts. Any account found to belong to a player under 21 will be immediately suspended and all associated funds will be handled in accordance with PAGCOR's underage gambling procedures.

To self-exclude from slvipe, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Our team verifies your identity and activates the account lock within one business hour. During self-exclusion, you cannot log in, deposit, or receive promotional communications. Reinstatement for time-limited exclusions requires a separate written request after the period ends.

slvipe's customer support team is available 24 hours a day, 7 days a week, Philippine Standard Time. You can reach us by email at [email protected]. Our support team handles account queries, payment issues, bonus questions, responsible gaming requests, and technical troubleshooting. For urgent matters such as self-exclusion or suspected unauthorised account access, flag your email as high-priority and our team will respond within one hour.

Yes. slvipe provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. You can access deposit limit settings from your account dashboard under the Responsible Gaming section. Lowering a limit takes effect instantly; increasing one requires a waiting period for your protection.

If you are concerned about your gambling behaviour, slvipe encourages you to use our self-exclusion and deposit limit tools immediately. You can also take a temporary account cooling-off break — contact [email protected] to request a break of 24 hours to 6 weeks. Additionally, PAGCOR operates responsible gaming programmes designed to support Filipino players who may be experiencing gambling-related difficulties. Please play responsibly — gambling should always be entertainment, not a financial strategy.