slvipe Privacy Policy
Your Data, Your Rights

slvipe ("we", "us", "our", "the Platform") is a PAGCOR-licensed online gaming platform operating at slvipe.net, offering bingo, slots, live casino, and sports betting services to Filipino players. We are committed to protecting the privacy and personal data of every individual who interacts with our platform — whether as a registered player, a visitor browsing our site, or a customer contacting our support team.

This Privacy Policy has been prepared in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines. It describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights you have as a data subject.

This Privacy Policy should be read together with slvipe's Terms & Conditions, which govern your use of the platform. Where both documents address the same matter, this Privacy Policy governs with respect to data protection questions.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, slvipe acts as the Personal Information Controller (PIC) in respect of the personal data collected from players and visitors on the slvipe platform.

As Personal Information Controller, slvipe determines the purposes and means by which your personal data is processed. We are responsible for ensuring that all personal data we hold is processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect it.

For all data protection enquiries, access requests, or complaints, you may contact our Data Protection Officer at:

• Email: [email protected] (subject line: "Data Privacy Request")
• Response Time: We aim to respond to all data subject requests within fifteen (15) working days of receipt, in accordance with NPC guidelines.

slvipe collects only the personal data that is necessary and proportionate to the purposes described in this Privacy Policy. The categories of data we collect include:

We do not collect sensitive personal information (as defined under RA 10173, such as health information, religious beliefs, or political affiliations) unless specifically required for a regulatory purpose and with your explicit consent.

slvipe collects personal data through the following channels:

• Direct Submission: When you register an account, complete your KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey, you provide us with personal data directly;
• Automated Collection: When you access and use the slvipe platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies (see Section 8 on Cookies);
• Payment Providers: When you transact via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, or 7-Eleven CLiQQ, our payment processing partners provide us with transaction confirmation data necessary to credit your account;
• Identity Verification Services: We may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted during account registration. These providers process data on our behalf as Personal Information Processors under RA 10173;
• Regulatory Sources: In limited circumstances required by PAGCOR or AMLC, we may receive or share information with regulatory bodies as part of our compliance obligations.

Under the Data Privacy Act of 2012, slvipe processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Consent: Where you have provided clear, freely given, specific, and informed consent — for example, for optional marketing communications about promotions, bonuses, or new game launches;
• Contractual Necessity: Processing required to fulfil our contract with you as a registered player, including account management, payment processing, and the provision of gaming services;
• Legal Obligation: Processing necessary for us to comply with applicable Philippine law, including PAGCOR licensing obligations, Anti-Money Laundering Act (RA 9160) requirements, the Data Privacy Act (RA 10173), and National Internal Revenue Code obligations;
• Legitimate Interest: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where these interests are balanced against and do not override your fundamental rights and freedoms.

slvipe uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your player account on the slvipe platform;
• Identity and Age Verification: Confirming that you are who you say you are and that you are at least 21 years of age, as required under PAGCOR regulations;
• Payment Processing: Facilitating deposits and withdrawals in Philippine Peso via your chosen payment method (GCash, Maya, BPI, BDO, etc.);
• Regulatory Compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and all other applicable Philippine law;
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats to the platform;
• Responsible Gaming: Monitoring gaming behaviour to identify signs of problem gambling and administering responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion;
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services;
• Platform Improvement: Analysing usage patterns and technical data to improve platform performance, game selection, and user experience;
• Marketing Communications: Sending you information about promotions, bonuses, new games, and slvipe platform updates — only where you have consented to receive such communications and in compliance with applicable marketing laws.

slvipe will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another valid legal basis under RA 10173.

slvipe does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Service Providers (Personal Information Processors): We engage trusted third-party providers — including KYC verification services, payment gateway operators, cloud hosting providers, and customer support software vendors — who process personal data strictly on our behalf and under our instructions. All such processors are bound by data processing agreements consistent with RA 10173 requirements;
• Game Suppliers: Certain technical data (such as session identifiers and wager records) is shared with our licensed third-party game suppliers to facilitate game delivery, dispute resolution, and RTP auditing. These suppliers do not receive personally identifying information beyond what is technically necessary;
• Regulatory Authorities: We are legally required to disclose certain player data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government bodies where required by law;
• Law Enforcement: Where required by a valid court order, subpoena, or lawful request from a Philippine law enforcement authority, slvipe will disclose personal data as legally obligated;
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of slvipe's assets, your personal data may be transferred to the acquiring entity, subject to at least equivalent privacy protections.

slvipe uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytical data about platform usage. Cookies are small text files stored on your device when you visit the slvipe website.

The types of cookies we use include:

• Strictly Necessary Cookies: These are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in, security tokens, and cookies that remember your preferences during a session;
• Performance and Analytics Cookies: These help us understand how players use the slvipe platform — which games are most popular, how long sessions last, and where technical issues arise. Data collected is aggregated and anonymised where possible;
• Functional Cookies: These remember your preferences, such as language settings and responsible gaming limits, to provide a more personalised experience;
• Fraud Prevention Cookies: These assist in identifying suspicious patterns of activity, such as multiple account creation attempts from the same device, and are an essential component of our AML controls.

You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies may prevent you from accessing certain features of the slvipe platform, including the ability to log in to your account.

slvipe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our data retention periods are as follows:

When personal data is no longer required for any legitimate purpose, slvipe securely destroys or anonymises it in accordance with our data disposal procedures. Anonymised data that can no longer be linked to any individual may be retained indefinitely for statistical and research purposes.

slvipe implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data exchanged between your device and slvipe servers is encrypted using 256-bit TLS/SSL protocols, ensuring that intercepted data cannot be read by unauthorised parties;
• Encryption at Rest: Sensitive personal data stored in slvipe databases — including identity documents and financial data — is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data within slvipe is strictly limited to authorised personnel who require it to perform their job functions. All access is logged, monitored, and subject to regular review;
• Multi-Factor Authentication: Administrative access to systems containing personal data is protected by multi-factor authentication;
• Regular Security Audits: slvipe conducts regular internal and third-party security audits to identify and remediate vulnerabilities in our systems and processes;
• Incident Response Plan: slvipe maintains a documented data breach response plan. In the event of a personal data breach, we will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, where required by law.

Under Republic Act No. 10173 ( Data Privacy Act of 2012), you have the following rights as a data subject:

• Right to Be Informed: You have the right to be informed whether slvipe holds any personal data about you, and to receive information about how that data is being processed — which this Privacy Policy fulfils;
• Right to Access: You may request a copy of the personal data slvipe holds about you, along with information about the purposes of processing, the categories of data held, and the recipients to whom your data has been disclosed;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay;
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that this right is subject to our legal obligations to retain certain data under PAGCOR, AML, and tax regulations;
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as our legal basis, including objecting to direct marketing communications. Once you object to marketing, we will stop processing your data for that purpose immediately;
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format;
• Right to Complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that slvipe has processed your personal data in violation of RA 10173. The NPC can be reached at privacy.gov.ph.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond within fifteen (15) working days. We may ask you to verify your identity before processing your request to protect against fraudulent access to your data.

slvipe is strictly an adult gaming platform. In accordance with PAGCOR regulations and Philippine law, players must be at least 21 years of age to register and play on the slvipe platform. We do not knowingly collect personal data from individuals under 21 years of age.

During the registration process, all applicants are required to provide a date of birth and to submit a government-issued identity document for age verification. Any account found to have been registered by a person under 21 years of age will be immediately suspended, all funds in the account will be handled in accordance with our Terms & Conditions and applicable law, and any relevant personal data will be securely deleted to the extent permitted by legal obligations.

slvipe's primary operations and data storage are based in the Philippines. However, certain third-party service providers engaged by slvipe — including cloud infrastructure providers, KYC verification services, and certain game supplier platforms — may process or store data outside the Philippines.

Where personal data is transferred outside the Philippines, slvipe ensures that such transfers comply with the requirements of the Data Privacy Act of 2012. Specifically, we ensure that:

• The recipient country provides an adequate level of protection for personal data, consistent with the standards set by the NPC;
• Where no adequacy determination exists, appropriate safeguards are in place — including contractual clauses, binding corporate rules, or other mechanisms approved by the NPC — before any transfer takes place;
• The transfer is necessary for the performance of a contract between you and slvipe, or for the conclusion of a contract entered into in your interest.

slvipe reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations, or the services we provide. When we make material changes to this policy, we will notify registered players via email to the address on file and/or by posting a prominent notice on the slvipe platform prior to the changes taking effect.

The most current version of this Privacy Policy will always be available at slvipe.net/privacy-policy, and the effective date at the top of this document will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how slvipe protects your personal data.

Your continued use of the slvipe platform following the posting of any amended Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree to the amended policy, you should discontinue use of the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way slvipe handles your personal data, please contact our Data Protection Officer:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Response Time: Within fifteen (15) working days of receipt of your request
• Support Hours: 24/7 Philippine Standard Time

If you are not satisfied with our response to your data subject rights request or privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012, and it has the authority to investigate complaints and impose penalties for violations.

slvipe is committed to working constructively with all players and with the NPC to resolve any data protection concerns promptly and fairly. We view our compliance with RA 10173 not merely as a legal obligation but as a core expression of our respect for the Filipino players who trust us with their personal information.